Hey guys, this is my first post. Okay, so let me tell you one thing, if anyone of you are using HP officejet pro 6830, 6835, 6812, 6815 & 6810, and if you are getting this Error message which says "Problem With Printhead", either on the screen of your printer or on the Screen of your computer, then without wasting any time go ahead and Contact HP.
This is an Example of the error message which you may get on printer screen.
This is an Example of the error message which you may get on printer screen.
The Problem With Printhead means that the printhead of the printer where you insert cartridges has gone bad because the printer is not able to recognize it. Some time the ink gets accumulated over the printer-head and it blocks the Printhead to talk with the printer. It is a major issue with the printer, as it is an issue with the Ink mechanism of the printer.
What causes this problem?
1. Most of the people faces this problem if you are not using the genuine cartridges. Some people thinks to get the Refilled or non-genuine cartridges which are cheaper to save their money, however after sometime the ink, which is of low quality accumulates over the nozzle and it blocks the the way.
2. The second reason for this issue is if from a long time you haven't used you'r printer or your printer is kept idle from a long time.
3. The third reason which causes this issue is if the printer is not connected directly to the wall outlet. Sometime, the printer do not gets the appropriate voltage on which it operates, if it is connected to a Surge Protector. So it is recommended to connect the printer directly to the wall outlet.
4. The fourth reason which causes this issue would be, if you have incorrectly installed the cartridges or the Printed to the printer.
******************* What to do if you are facing this issue ??? ************************
++++ If you are Using HP Officejet pro 6830, 6835, 6812, 6815 & 6810, Don't waste your +++
++++ time, go ahead and Contact HP, as they will replace the printer for you and it doesn't +++
++++ matters whether you printer is under warranty or not. (HP: 1800 474 6836 ). +++
%%%%%%%%%%%% For US and Cannada Customers Only%%%%%%%%%%%%%%%%
- First of all Connect the printer Directly to the wall outlet, and check if you still facing this issue, then follow these troubleshooting steps.
- Perform the Hard Reset on the printer. Take out the power cable of the printer and then press and hold the power button for 60 Seconds. Generally some Static charge is stored inside the printer, if you perform a hard reset on the printer, it looses the static charge. Now connect the power cable back to the printer and try to print a Printer Status report (Go to Setup> Now go to Report/Tools> Printer Status Report). It may resolves the issue, if not follow next step.
- Take out the cartridges and try to Clean the Metal/Golden contacts which are on the back side of the cartridges and the carriage where you insert the cartridges, using a Lint free clothe or a paper towel. now insert the cartridges and try to print a Printer Status report (Go to Setup> Now go to Report/Tools> Printer Status Report). It may resolves the issue, if not follow next step.
- Visit This Link and follow the troubleshooting Steps.
Please post comments below whether this article was help full or not.
